{"id":3181,"date":"2017-11-01T12:17:31","date_gmt":"2017-11-01T15:17:31","guid":{"rendered":"http:\/\/elife.com.br\/?p=3181"},"modified":"2018-08-08T09:12:11","modified_gmt":"2018-08-08T12:12:11","slug":"e-life-amplia-oferta-de-atendimento-com-chatbots-para-shopping-centers-do-grupo-jcpm","status":"publish","type":"post","link":"https:\/\/elife.com.br\/index.php\/2017\/11\/01\/e-life-amplia-oferta-de-atendimento-com-chatbots-para-shopping-centers-do-grupo-jcpm\/","title":{"rendered":"E.life amplia oferta de atendimento com chatbots para shopping centers do Grupo JCPM"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n<hr \/>\n<p><span style=\"font-weight: 400;\">A E.life acaba de lan\u00e7ar mais um chatbot, dessa vez para o Shopping RioMar Recife! Lan\u00e7ado no come\u00e7o de outubro, o bot permite que agora todos os clientes possam tirar suas d\u00favidas com Marina, a assistente virtual que atua diretamente na p\u00e1gina do<\/span><a href=\"https:\/\/www.facebook.com\/riomarrecife\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\"> Facebook do shopping<\/span><\/a><span style=\"font-weight: 400;\">. Para isso basta clicar em \u201cMensagem\u201d e come\u00e7ar a tirar todas as d\u00favidas com a nova assistente.<\/span> <span style=\"font-weight: 400;\">O shopping RioMar faz parte do Grupo JCPM, e est\u00e3o previstos BOTs para todas as unidades do grupo em Pernambuco, Bahia, Cear\u00e1 e Sergipe.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O objetivo do RioMar era responder de forma automatizada perguntas simples e repetitivas, diminuindo a necessidade de intera\u00e7\u00f5es humanas. Uma das principais vantagens \u00e9 a otimiza\u00e7\u00e3o de tempo tanto para o shopping, quanto para os clientes: a maior parte das d\u00favidas do p\u00fablico pode ser resolvida com Marina (a persona criada para o chatbot), poupando tempo e liberando o atendimento para quest\u00f5es mais complexas.<\/span><\/p>\n<div id=\"attachment_3182\" style=\"width: 752px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.facebook.com\/messages\/t\/riomarrecife\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-3182\" class=\"wp-image-3182\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2017\/11\/Conversa_Marina.jpg\" alt=\"\" width=\"742\" height=\"404\" \/><\/a><p id=\"caption-attachment-3182\" class=\"wp-caption-text\">Clique na imagem para conversar com Marina<\/p><\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Para cria\u00e7\u00e3o do Bot, a E.life mapeou os temas mais frequentes em 80% dos atendimentos com interfer\u00eancia humana,<\/span><span style=\"font-weight: 400;\"> como:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cinema<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Teatro<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hor\u00e1rios de funcionamento<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Eventos<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Hoje j\u00e1 \u00e9 poss\u00edvel se informar sobre a programa\u00e7\u00e3o do cinema, eventos no shopping, hor\u00e1rio de funcionamento e muito mais! E tudo isso pode ser feito a qualquer hora e em qualquer dia da semana: o chatbot funciona 24 horas por dia, todos os dias. Com isso, o shopping RioMar se torna o primeiro no Norte-Nordeste a adotar um chatbot para atender seus clientes em tempo real. <\/span><span style=\"font-weight: 400;\">Num segundo momento a E.life est\u00e1 trabalhando com informa\u00e7\u00f5es sobre as mais de 400 lojas que atuam no shopping. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mas o grande diferencial \u00e9 a possibilidade de conversar com Marina como voc\u00ea estivesse conversando com um amigo: de forma natural. Cada vez mais os chatbots usam a Intelig\u00eancia Artificial para serem capazes de interpretar frases humanas (escritas ou faladas) para interagir da forma mais natural poss\u00edvel. <\/span><a href=\"https:\/\/elife.com.br\/index.php\/2017\/08\/28\/mais-do-que-uma-versao-dos-apps-bots-precisam-ser-bons-de-conversa\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Confira aqui como a E.life est\u00e1 usando a arquitetura das redes neurais para construir seus chatbots. <\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><b>Os pr\u00f3ximos passos<\/b><\/p>\n<p><span style=\"font-weight: 400;\">O shopping RioMar faz parte do Grupo JCPM, e agora a E.life continuar\u00e1 a desenvolver bots para os shoppings pertencentes ao grupo. S\u00e3o eles:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Na Bahia<\/b><span style=\"font-weight: 400;\">: Salvador Shopping, Salvador Norte Shopping<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>No Cear\u00e1<\/b><span style=\"font-weight: 400;\">: Riomar Fortaleza, RioMar Kennedy<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Em Sergipe<\/b><span style=\"font-weight: 400;\">: RioMar Aracaju, Shopping Jardins<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/www.facebook.com\/messages\/t\/riomarrecife\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Converse agora mesmo com Marina aqui!<\/b><\/a><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Ficou interessado em implementar um chatbot na p\u00e1gina da sua empresa voc\u00ea tamb\u00e9m?<\/span><\/p>\n<p>&nbsp;<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4130-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"4130\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/posts\/3181#wpcf7-f4130-o1\" method=\"post\" class=\"wpcf7-form init\" id=\"id-formulario\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4130\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4130-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<!--<img decoding=\"async\" class=\"alignnone size-full wp-image-3156\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2019\/02\/USAR-SEMPRE-BLOG-ELIFECall_To_Action_Preto.jpg\" alt=\"\" width=\"365\" style=\"margin-bottom: 20px;\" \/>-->\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3156\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2019\/02\/header-form-blue.jpg\" alt=\"\" width=\"365\" style=\"margin-bottom: 20px;\" \/><br \/>\n<label> Seu nome (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seu-nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"seu-nome\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu e-mail (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seu-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"seu-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Empresa<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sua-empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"sua-empresa\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefone (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seu-telefone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"seu-telefone\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary bt-blue\" type=\"submit\" value=\"Solicite um Consultor\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7mailsent', function( event ) { \nga('send', 'event', 'lead', 'clique', 'Solicite um Consultor - Post Blog');\n}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A E.life acaba de lan\u00e7ar mais um chatbot, dessa vez para o Shopping RioMar Recife! Lan\u00e7ado no come\u00e7o de outubro, o bot permite que agora todos os clientes possam tirar suas d\u00favidas com Marina, a assistente virtual que atua diretamente na p\u00e1gina do Facebook do shopping. Para isso basta clicar em \u201cMensagem\u201d e come\u00e7ar a [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":3183,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[193,176,39,264,201,263],"class_list":["post-3181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-bot","tag-chatbot","tag-facebook","tag-marina","tag-messenger","tag-recife"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>E.life amplia oferta de atendimento com chatbots para shopping centers do Grupo JCPM - Elife Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elife.com.br\/index.php\/2017\/11\/01\/e-life-amplia-oferta-de-atendimento-com-chatbots-para-shopping-centers-do-grupo-jcpm\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"E.life amplia oferta de atendimento com chatbots para shopping centers do Grupo JCPM - Elife Brasil\" \/>\n<meta property=\"og:description\" content=\"A E.life acaba de lan\u00e7ar mais um chatbot, dessa vez para o Shopping RioMar Recife! Lan\u00e7ado no come\u00e7o de outubro, o bot permite que agora todos os clientes possam tirar suas d\u00favidas com Marina, a assistente virtual que atua diretamente na p\u00e1gina do Facebook do shopping. 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