{"id":5593,"date":"2019-07-10T12:49:06","date_gmt":"2019-07-10T15:49:06","guid":{"rendered":"https:\/\/elife.com.br\/?p=5593"},"modified":"2019-07-10T12:50:23","modified_gmt":"2019-07-10T15:50:23","slug":"como-automatizar-o-agendamento-de-consultas-entrevistas-e-testes-com-bots","status":"publish","type":"post","link":"https:\/\/elife.com.br\/index.php\/2019\/07\/10\/como-automatizar-o-agendamento-de-consultas-entrevistas-e-testes-com-bots\/","title":{"rendered":"Como automatizar o agendamento de consultas, entrevistas e testes com bots?"},"content":{"rendered":"<hr \/>\n<h3><span style=\"font-weight: 400;\">O consumidor espera conseguir falar com as empresas em aplicativos de chat e obter respostas em tempo real. Com as redes sociais, o atendimento ao cliente come\u00e7a cada vez mais a se aproximar das 24h di\u00e1rias, 365 dias por ano. Como as empresas podem melhorar o atendimento ao cliente nestas novas plataformas automatizando tarefas repetitivas, como o agendamento?<\/span><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Os chatbots vieram para ajudar a automatizar as tarefas mais simples e repetitivas. A Elife lan\u00e7ou a op\u00e7\u00e3o de fazer agendamentos de slots em calend\u00e1rio. Isso pode ser usado, por exemplo, para agendamento de consultas (em cl\u00ednicas ou hospitais), entrevistas (empresas de recrutamento) ou tests-drive (autom\u00f3veis).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O processo \u00e9 simples!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Primeiro, \u00e9 preciso cadastrar o cliente:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Consultas<\/strong> \u2013 Nome, Contato, Especialidade e M\u00e9dico de interesse<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Entrevistas<\/strong> \u2013 Nome, Contato, Fun\u00e7\u00e3o a que se candidata (ou um question\u00e1rio mais espec\u00edfico, que seja usado para selecionar candidatos)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Test Drive<\/strong> \u2013 Nome, Contato, Modelo do autom\u00f3vel, Localidade ou Concession\u00e1ria<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Depois de ter esta informa\u00e7\u00e3o, o bot pode sugerir algumas alternativas de datas livres ou perguntar ao cliente quando gostaria de marcar.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5594\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2019\/07\/bot1.png\" alt=\"\" width=\"363\" height=\"668\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5595\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2019\/07\/bot2.png\" alt=\"\" width=\"350\" height=\"666\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Assim, em poucos segundos temos um cliente satisfeito, que conseguiu o que precisava em hor\u00e1rio do seu interesse.<\/span><\/p>\n<h4><\/h4>\n<p><span style=\"font-weight: 400;\">Outras fun\u00e7\u00f5es:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Os chatbots possuem diversas outras vantagens, como:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Disponibilidade 24h por dia, 7 dias por semana;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Permitem uma triagem inicial \u2013 respondem imediatamente a quest\u00f5es simples e direcionam para atendimento humano em quest\u00f5es complexas ou sens\u00edveis;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Qualifica\u00e7\u00e3o de leads \u2013 mediante um question\u00e1rio e \u00e0 pr\u00f3pria navega\u00e7\u00e3o do cliente no bot, direcionamos o lead j\u00e1 qualificado;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mesmo meio de contato em diversos pontos de atendimento \u2013 al\u00e9m de manter o tom de voz, mant\u00e9m o hist\u00f3rico de cada cliente;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Canal de comunica\u00e7\u00e3o direto com o consumidor \u2013 permite o envio de <\/span><i><span style=\"font-weight: 400;\">push notifications<\/span><\/i><span style=\"font-weight: 400;\"> segmentadas;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Gest\u00e3o do atendimento centralizado no Buzzmonitor \u2013 Email, Facebook, Instagram, LinkedIn, Twitter, Youtube e Chatbot.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/bots.elife.com.br\/\"><span style=\"font-weight: 400;\">Saiba mais sobre os chatbots.<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Gostou? Nossa equipe est\u00e1 preparada para desenvolver o bot ideal para seu neg\u00f3cio:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>\u00a0<\/b><span style=\"font-weight: 400;\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4130-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"4130\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/posts\/5593#wpcf7-f4130-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4130\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4130-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<!--<img decoding=\"async\" class=\"alignnone size-full wp-image-3156\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2019\/02\/USAR-SEMPRE-BLOG-ELIFECall_To_Action_Preto.jpg\" alt=\"\" width=\"365\" style=\"margin-bottom: 20px;\" \/>-->\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-3156\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2019\/02\/header-form-blue.jpg\" alt=\"\" width=\"365\" style=\"margin-bottom: 20px;\" \/><br \/>\n<label> Seu nome (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seu-nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"seu-nome\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu e-mail (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seu-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"seu-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Empresa<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"sua-empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"sua-empresa\" \/><\/span> <\/label>\n<\/p>\n<p><label> Telefone (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seu-telefone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"seu-telefone\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary bt-blue\" type=\"submit\" value=\"Solicite um Consultor\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7mailsent', function( event ) { \nga('send', 'event', 'lead', 'clique', 'Solicite um Consultor - Post Blog');\n}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/span><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O consumidor espera conseguir falar com as empresas em aplicativos de chat e obter respostas em tempo real. Com as redes sociais, o atendimento ao cliente come\u00e7a cada vez mais a se aproximar das 24h di\u00e1rias, 365 dias por ano. Como as empresas podem melhorar o atendimento ao cliente nestas novas plataformas automatizando tarefas repetitivas, [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":5596,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[362,149,346],"class_list":["post-5593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-atendimento-ao-consumidor","tag-chatbots","tag-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como automatizar o agendamento de consultas, entrevistas e testes com bots? - Elife Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elife.com.br\/index.php\/2019\/07\/10\/como-automatizar-o-agendamento-de-consultas-entrevistas-e-testes-com-bots\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como automatizar o agendamento de consultas, entrevistas e testes com bots? - Elife Brasil\" \/>\n<meta property=\"og:description\" content=\"O consumidor espera conseguir falar com as empresas em aplicativos de chat e obter respostas em tempo real. 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