{"id":6012,"date":"2020-03-18T11:08:22","date_gmt":"2020-03-18T14:08:22","guid":{"rendered":"https:\/\/elife.com.br\/?p=6012"},"modified":"2020-03-18T11:16:41","modified_gmt":"2020-03-18T14:16:41","slug":"como-a-elife-esta-lidando-com-a-pandemia-do-coronavirus","status":"publish","type":"post","link":"https:\/\/elife.com.br\/index.php\/2020\/03\/18\/como-a-elife-esta-lidando-com-a-pandemia-do-coronavirus\/","title":{"rendered":"Como a Elife est\u00e1 lidando com a pandemia do Coronav\u00edrus?"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n<div>\n<hr \/>\n<p dir=\"ltr\">Ol\u00e1, clientes e amigos =)<\/p>\n<p dir=\"ltr\">Gostar\u00edamos de compartilhar com voc\u00eas como estamos lidando com a pandemia de coronav\u00edrus e que cuidados estamos tendo para manter a sa\u00fade e bem estar dos nossos colaboradores, times e familiares, al\u00e9m da sa\u00fade dos nossos clientes.<\/p>\n<p><\/p>\n<p dir=\"ltr\"><strong>Home Office hoje e sempre<\/strong><\/p>\n<p dir=\"ltr\"><span style=\"color: #333333;\">As maioria das opera\u00e7\u00f5es da Elife e Buzzmonitor funcionam em home office desde sua funda\u00e7\u00e3o, em 2004.\u00a0 Ainda assim, sempre mantivemos escrit\u00f3rios no Brasil e em Portugal para atender necessidades de reuni\u00f5es e treinamento dos nossos times. Durante a pandemia do Coronav\u00edrus, refor\u00e7amos atrav\u00e9s de comunicados internos que nossos colaboradores n\u00e3o usem os escrit\u00f3rios e pratiquem a nossa pol\u00edtica de home office. A pol\u00edtica se estende mesmo a terceiros, como profissionais de limpeza que, neste per\u00edodo, continuar\u00e3o recebendo suas remunera\u00e7\u00f5es.<\/span><\/p>\n<div class=\"adL\">\n<div class=\"im\">\n<p dir=\"ltr\"><span style=\"color: #333333;\">Refor\u00e7amos que o cen\u00e1rio n\u00e3o \u00e9 novo para n\u00f3s e que este \u00e9 um dos motivos de <a style=\"color: #333333;\" href=\"https:\/\/www.youtube.com\/watch?v=PVY7dpvrJQY&amp;t=1s\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.youtube.com\/watch?v%3DPVY7dpvrJQY%26t%3D1s&amp;source=gmail&amp;ust=1584622629837000&amp;usg=AFQjCNHZhJZXj8Yt-SuHDJZxr4C3d6-IcA\">satisfa\u00e7\u00e3o do nosso colaborador\u00a0<\/a>na pesquisa de clima interna anual. Ou seja, estamos prontos para este cen\u00e1rio de pandemia global que pode durar alguns meses.<\/span><\/p>\n<p><\/p>\n<div class=\"adL\">\n<div class=\"im\">\n<p dir=\"ltr\"><span style=\"color: #333333;\"><strong>Opera\u00e7\u00f5es in-company j\u00e1 migraram para home office<\/strong><\/span><\/p>\n<p dir=\"ltr\"><span style=\"color: #333333;\">Todas as nossas opera\u00e7\u00f5es in-company, que funcionam nas depend\u00eancias dos clientes, em v\u00e1rias cidades do Brasil, foram avaliadas e as alternativas tecnol\u00f3gicas bem como os equipamentos disponibilizados para concretiza\u00e7\u00e3o do home office integral, provendo acesso aos sistemas em nuvem para a realiza\u00e7\u00e3o de atendimentos e an\u00e1lise de dados sem comprometer SLAs e entregas.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<div class=\"adL\">\n<div class=\"im\">\n<p dir=\"ltr\"><strong>Infraestrutura pronta para home office<\/strong><\/p>\n<p dir=\"ltr\"><span style=\"color: #333333;\">No trabalho de gest\u00e3o do relacionamento com o consumidor, a an\u00e1lise de dados j\u00e1 vem sendo testada e est\u00e1 pronta para suportar o teletrabalho.<\/span><\/p>\n<ol>\n<li dir=\"ltr\">\n<p dir=\"ltr\"><span style=\"color: #333333;\">Buzzmonitor: permite a cria\u00e7\u00e3o de <a style=\"color: #333333;\" href=\"https:\/\/www.buzzmonitor.com.br\/blog\/como-medir-a-produtividade-individual-de-cada-analista-de-social-crm\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.buzzmonitor.com.br\/blog\/como-medir-a-produtividade-individual-de-cada-analista-de-social-crm&amp;source=gmail&amp;ust=1584622629837000&amp;usg=AFQjCNEHJ3nvhKDmngTX9O8CatRpfUmmeA\">dashboards<\/a> em tempo real para acompanhamento da performance individual de todo o time.\u00a0<\/span><\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Slack: plataforma em nuvem, integrada ao Buzzmonitor, que permite <a href=\"https:\/\/youtu.be\/yQozhh30x8I\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/youtu.be\/yQozhh30x8I&amp;source=gmail&amp;ust=1584622629837000&amp;usg=AFQjCNFb1T8tXaHHDaCxafqLlIgs0M02UA\">trabalho colaborativo<\/a> do time e troca de informa\u00e7\u00f5es entre o time e o cliente.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Elearning Elife e Convenia: para onboarding, capacita\u00e7\u00f5es, reciclagens e atendimento de colaboradores pela \u00e1rea de RH.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">Pacote Google G Suite: todo nosso time tem relat\u00f3rios e acesso a videoconfer\u00eancias na plataforma Google G Suite, facilitando a edi\u00e7\u00e3o colaborativa de documentos e an\u00e1lises compartilhadas em nuvem.<\/p>\n<\/li>\n<li dir=\"ltr\">\n<p dir=\"ltr\">VPNs: para acesso \u00e0 dist\u00e2ncia de sistemas legados.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n<p>&nbsp;<br \/>\n <\/p>\n<div class=\"im\">\n<p dir=\"ltr\"><b>Tele Reuni\u00f5es<\/b><strong>\u00a0com clientes ser\u00e3o incentivadas<\/strong><\/p>\n<p dir=\"ltr\">Usamos a plataforma <a href=\"https:\/\/gsuite.google.com\/intl\/pt-BR\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/gsuite.google.com\/intl\/pt-BR\/&amp;source=gmail&amp;ust=1584622629837000&amp;usg=AFQjCNGMyj19vjHGihYdsxOqd0bLssHhog\">Google G Suite<\/a>, da qual faz parte um conjunto de solu\u00e7\u00f5es para o teletrabalho. Entre as solu\u00e7\u00f5es, est\u00e1 o Google Hangout Meets, que permite apresenta\u00e7\u00f5es de relat\u00f3rios e dados para grupos de at\u00e9 100 pessoas ao mesmo tempo, com suporte para videoconfer\u00eancia.<\/p>\n<p dir=\"ltr\">Sugerimos que nos pr\u00f3ximos dias a realiza\u00e7\u00e3o de tele reuni\u00f5es e apresenta\u00e7\u00f5es para ag\u00eancias e clientes sejam realizadas atrav\u00e9s de plataformas como o Gsuite, Skype Business ou similares.<\/p>\n<p dir=\"ltr\">Para reuni\u00f5es presenciais e imprescind\u00edveis, nosso time tamb\u00e9m poder\u00e1 contar com deslocamento individual e seguro.<\/p>\n<p><\/p>\n<div class=\"adL\">\n<div class=\"im\">\n<p dir=\"ltr\"><strong>Webinars no lugar de eventos<\/strong><\/p>\n<p dir=\"ltr\">Os pr\u00f3ximos eventos Elife e Buzzmonitor ser\u00e3o realizadas no formato Webinar, evitando-se aglomera\u00e7\u00f5es desnecess\u00e1rias de pessoas.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><\/p>\n<div>\n<div class=\"adL\">\n<div class=\"im\">\n<p dir=\"ltr\"><strong>Colaboradores ser\u00e3o orientados pelo RH<\/strong><\/p>\n<p dir=\"ltr\">Todos os colaboradores que estiveram no exterior, ou que tiveram contato com pessoas rec\u00e9m chegadas de outros pa\u00edses, est\u00e3o orientados a permanecerem em casa e, caso tenham algum sintoma como: tosse, dificuldade de respirar, falta de ar ou febre, devem procurar aux\u00edlio m\u00e9dico.<\/p>\n<p dir=\"ltr\">Esperamos que a situa\u00e7\u00e3o seja normalizada no menor tempo poss\u00edvel, por\u00e9m nosso compromisso \u00e9 continuar provendo excelentes padr\u00f5es de servi\u00e7o, ao mesmo tempo que prezamos pela sua sa\u00fade e do nosso colaborador.<\/p>\n<p>&nbsp;<\/p>\n<p>Ficamos \u00e0 disposi\u00e7\u00e3o \ud83d\ude09<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>William Ferreira<\/p>\n<p>Coordenador de Atendimento ao Consumidor<\/p>\n<p>&nbsp;<\/p>\n<div>\n<div class=\"adL\">\n<div class=\"_form_3\">\n<form id=\"_form_5E7222DD38FB7_\" class=\"_form _form_3 _inline-form _dark\" action=\"https:\/\/elife.activehosted.com\/proc.php\" method=\"POST\" novalidate=\"\">\n<div class=\"_form-content\">\n<div class=\"_form_element _x41840644 _full_width _clear\">Elisandra Pessiole<\/div>\n<\/div>\n<div>Administrativo<\/div>\n<div>\n<hr \/>\n<\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ol\u00e1, clientes e amigos =) Gostar\u00edamos de compartilhar com voc\u00eas como estamos lidando com a pandemia de coronav\u00edrus e que cuidados estamos tendo para manter a sa\u00fade e bem estar dos nossos colaboradores, times e familiares, al\u00e9m da sa\u00fade dos nossos clientes. Home Office hoje e sempre As maioria das opera\u00e7\u00f5es da Elife e Buzzmonitor [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":6013,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-6012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como a Elife est\u00e1 lidando com a pandemia do Coronav\u00edrus? - Elife Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elife.com.br\/index.php\/2020\/03\/18\/como-a-elife-esta-lidando-com-a-pandemia-do-coronavirus\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como a Elife est\u00e1 lidando com a pandemia do Coronav\u00edrus? - Elife Brasil\" \/>\n<meta property=\"og:description\" content=\"Ol\u00e1, clientes e amigos =) Gostar\u00edamos de compartilhar com voc\u00eas como estamos lidando com a pandemia de coronav\u00edrus e que cuidados estamos tendo para manter a sa\u00fade e bem estar dos nossos colaboradores, times e familiares, al\u00e9m da sa\u00fade dos nossos clientes. 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