{"id":6350,"date":"2020-10-02T15:30:41","date_gmt":"2020-10-02T18:30:41","guid":{"rendered":"https:\/\/elife.com.br\/?p=6350"},"modified":"2020-10-02T16:56:48","modified_gmt":"2020-10-02T19:56:48","slug":"buzzmonitor-whatsapp","status":"publish","type":"post","link":"https:\/\/elife.com.br\/index.php\/2020\/10\/02\/buzzmonitor-whatsapp\/","title":{"rendered":"Buzzmonitor oferece relat\u00f3rios autom\u00e1ticos de atendimento do WhatsApp"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Presente em 99% dos smartphones no Brasil, segundo dados da Opinion Box\/Mobile Time, o WhatsApp \u00e9 cada vez mais importante para a comunica\u00e7\u00e3o entre marcas e consumidores.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Para ajudar sua marca a gerenciar e analisar o atendimento WhatsApp, o Buzzmonitor agora oferece 10 relat\u00f3rios autom\u00e1ticos que podem ser compartilhados em tempo real com a sua equipe de atendimento WhatsApp. Veja como cada um pode auxiliar sua equipe de atendimento:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>1 &#8211; Volume Di\u00e1rio de depoimentos recebidos<\/b><\/p>\n<p><b>\u00a0<\/b><span style=\"font-weight: 400;\">Quantidade de mensagens que a marca recebeu no WhatsApp, divididas pelos dias do per\u00edodo analisado.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6351\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp1.png\" alt=\"\" width=\"1264\" height=\"308\" \/><\/p>\n<p><b>2 &#8211; Volume Mensal de depoimentos recebidos<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Quantidade de mensagens que a marca recebeu no canal, divididas pelos meses do per\u00edodo analisado.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6358\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp2.png\" alt=\"\" width=\"604\" height=\"284\" \/><\/p>\n<p><b>3 &#8211; Volume Mensal de usu\u00e1rios \u00fanicos<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Quantidade de consumidores \u00fanicos que falaram com a marca no per\u00edodo analisado, divididos por m\u00eas<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6357\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp3.png\" alt=\"\" width=\"598\" height=\"289\" \/><\/p>\n<p><b>4 &#8211; Sentimento Geral dos depoimentos recebidos<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Divis\u00e3o percentual por sentimento (positivo, negativo ou neutro) das mensagens recebidas no WhatsApp da marca durante o per\u00edodo analisado. O Buzzmonitor utiliza intelig\u00eancia artificial para an\u00e1lise do sentimento das mensagens.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6356\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp4.png\" alt=\"\" width=\"579\" height=\"283\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>5 &#8211; Usu\u00e1rios Mais Ativos<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Consumidores que mais enviaram mensagens para o WhatsApp da marca.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6360\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/Usu\u00e1rio.png\" alt=\"\" width=\"612\" height=\"340\" \/><\/p>\n<p><b>6 &#8211; Volume di\u00e1rio de respostas enviadas<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Quantidade di\u00e1ria de respostas enviadas pela marca no WhatsApp durante o per\u00edodo analisado.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6355\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp6.png\" alt=\"\" width=\"1250\" height=\"285\" \/><\/p>\n<p><b>7 &#8211; Volume Mensal de Respostas Enviadas<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Quantidade de respostas enviadas pela marca, dividida por m\u00eas.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6354\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp7.png\" alt=\"\" width=\"605\" height=\"303\" \/><\/p>\n<p><b>8 &#8211; Respostas Enviadas por hora<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Quantidade de respostas enviadas pela marca, dividida por hora.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6353\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp8.png\" alt=\"\" width=\"606\" height=\"304\" \/><\/p>\n<p><b>9 &#8211; Respostas Enviadas por analista<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Analistas que mais enviaram respostas no per\u00edodo analisado.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6359\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/Usu\u00e1rio-1.png\" alt=\"\" width=\"822\" height=\"349\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b>10 &#8211; SLA (Tempo de Resposta)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Tempo demorado para responder os consumidores no WhatsApp, em rela\u00e7\u00e3o ao per\u00edodo m\u00e1ximo combinado previamente.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-6352\" src=\"https:\/\/elife.com.br\/wp-content\/uploads\/2020\/10\/wpp10.png\" alt=\"\" width=\"388\" height=\"254\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Quer gerenciar o atendimento de WhatsApp da sua marca com o Buzzmonitor? A Elife oferece o servi\u00e7o completo com estrat\u00e9gia, automa\u00e7\u00e3o e pessoas. Conhe\u00e7a:\u00a0<a href=\"https:\/\/whatsapp.elife.com.br\/\">https:\/\/whatsapp.elife.com.br\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Presente em 99% dos smartphones no Brasil, segundo dados da Opinion Box\/Mobile Time, o WhatsApp \u00e9 cada vez mais importante para a comunica\u00e7\u00e3o entre marcas e consumidores. &nbsp; Para ajudar sua marca a gerenciar e analisar o atendimento WhatsApp, o Buzzmonitor agora oferece 10 relat\u00f3rios autom\u00e1ticos que podem ser compartilhados em tempo real com a [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":6365,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[78],"class_list":["post-6350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-whatsapp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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