{"id":7645,"date":"2023-05-25T14:20:23","date_gmt":"2023-05-25T17:20:23","guid":{"rendered":"https:\/\/elife.com.br\/?p=7645"},"modified":"2023-05-25T14:20:24","modified_gmt":"2023-05-25T17:20:24","slug":"callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes","status":"publish","type":"post","link":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/","title":{"rendered":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n\n<p class=\"wp-block-paragraph\">Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: <strong>registrar os contatos e retornar \u00e0s chamadas depois<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mais do que uma solu\u00e7\u00e3o pr\u00e1tica, essa t\u00e9cnica de atendimento se chama <strong>Callback<\/strong> e j\u00e1 \u00e9 utilizada por muitas empresas. Ela funciona para retornar chamadas n\u00e3o atendidas, garantindo a satisfa\u00e7\u00e3o dos clientes, e tamb\u00e9m:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Reduzir a taxa de abandono de chamadas;<\/li><li>Melhorar a efici\u00eancia da equipe de atendimento;<\/li><li>Posicionar sua marca como competitiva no mercado.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contudo, o sucesso do callback depende de uma implementa\u00e7\u00e3o cuidadosa e de uma equipe de atendimento bem treinada. Com a abordagem certa, essa estrat\u00e9gia pode ser uma grande vantagem para neg\u00f3cios de todos os tamanhos e setores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Segundo dados da <a href=\"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Call-back-Elife-2023.pdf\" data-type=\"URL\" data-id=\"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Call-back-Elife-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">pesquisa Callback<\/a>, realizada pela Elife, 86,1% dos consumidores brasileiros avaliam positivamente o retorno de liga\u00e7\u00f5es por parte das empresas. E mais: 76% dos consumidores preferem que esse retorno seja feito pelo WhatsApp em vez do telefone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outra descoberta da pesquisa \u00e9 que os clientes preferem ter liberdade quando o assunto \u00e9 o retorno de contato por parte das empresas. No caso de conversas em tempo real, como por telefone, os clientes querem estipular um hor\u00e1rio para a conversa acontecer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al\u00e9m disso, receber mensagens de empresas e respond\u00ea-las quando for conveniente tamb\u00e9m \u00e9 uma demanda dos consumidores quando se comunicam por canais de mensageria, como o WhatsApp.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reunimos essas e mais informa\u00e7\u00f5es exclusivas em um <strong>ebook com dados, insights e as melhores pr\u00e1ticas para o Callback<\/strong>. Quer conferir? Baixe agora o conte\u00fado 100% gratuito!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">B<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">I<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">X<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">R<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\"> <\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">E<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">B<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">O<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">O<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">K<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\"> <\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">C<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">L<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">L<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">B<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">C<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">K<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: a t\u00e9cnica de callback.<\/p>\n","protected":false},"author":23,"featured_media":7646,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,53],"tags":[362,545,346,218,347,28],"class_list":["post-7645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-ebooks","tag-atendimento-ao-consumidor","tag-callback","tag-customer-experience","tag-ebook","tag-experiencia-do-consumidor","tag-tendencias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes - Elife Brasil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes - Elife Brasil\" \/>\n<meta property=\"og:description\" content=\"Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: a t\u00e9cnica de callback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/\" \/>\n<meta property=\"og:site_name\" content=\"Elife Brasil\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-25T17:20:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-25T17:20:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png\" \/>\n\t<meta property=\"og:image:width\" content=\"963\" \/>\n\t<meta property=\"og:image:height\" content=\"499\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Luiza Lima\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luiza Lima\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/\"},\"author\":{\"name\":\"Luiza Lima\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/#\\\/schema\\\/person\\\/4f9c3aa37606e4f19ee82479f1124e73\"},\"headline\":\"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes\",\"datePublished\":\"2023-05-25T17:20:23+00:00\",\"dateModified\":\"2023-05-25T17:20:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/\"},\"wordCount\":322,\"image\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/elife.com.br\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Ebook-Callback.png\",\"keywords\":[\"Atendimento ao Consumidor\",\"callback\",\"Customer Experience\",\"Ebook\",\"Experi\u00eancia do Consumidor\",\"Tend\u00eancias\"],\"articleSection\":[\"Blog\",\"Ebooks\"],\"inLanguage\":\"pt-BR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/\",\"url\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/\",\"name\":\"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes - Elife Brasil\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/elife.com.br\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Ebook-Callback.png\",\"datePublished\":\"2023-05-25T17:20:23+00:00\",\"dateModified\":\"2023-05-25T17:20:24+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/#\\\/schema\\\/person\\\/4f9c3aa37606e4f19ee82479f1124e73\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#primaryimage\",\"url\":\"https:\\\/\\\/elife.com.br\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Ebook-Callback.png\",\"contentUrl\":\"https:\\\/\\\/elife.com.br\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Ebook-Callback.png\",\"width\":963,\"height\":499},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/2023\\\/05\\\/25\\\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/elife.com.br\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/#website\",\"url\":\"https:\\\/\\\/elife.com.br\\\/\",\"name\":\"Elife Brasil\",\"description\":\"We deliver insights\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/elife.com.br\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/elife.com.br\\\/#\\\/schema\\\/person\\\/4f9c3aa37606e4f19ee82479f1124e73\",\"name\":\"Luiza Lima\",\"url\":\"https:\\\/\\\/elife.com.br\\\/index.php\\\/author\\\/luiza-lima\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes - Elife Brasil","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/","og_locale":"pt_BR","og_type":"article","og_title":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes - Elife Brasil","og_description":"Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: a t\u00e9cnica de callback.","og_url":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/","og_site_name":"Elife Brasil","article_published_time":"2023-05-25T17:20:23+00:00","article_modified_time":"2023-05-25T17:20:24+00:00","og_image":[{"width":963,"height":499,"url":"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png","type":"image\/png"}],"author":"Luiza Lima","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Luiza Lima","Est. tempo de leitura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#article","isPartOf":{"@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/"},"author":{"name":"Luiza Lima","@id":"https:\/\/elife.com.br\/#\/schema\/person\/4f9c3aa37606e4f19ee82479f1124e73"},"headline":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes","datePublished":"2023-05-25T17:20:23+00:00","dateModified":"2023-05-25T17:20:24+00:00","mainEntityOfPage":{"@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/"},"wordCount":322,"image":{"@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#primaryimage"},"thumbnailUrl":"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png","keywords":["Atendimento ao Consumidor","callback","Customer Experience","Ebook","Experi\u00eancia do Consumidor","Tend\u00eancias"],"articleSection":["Blog","Ebooks"],"inLanguage":"pt-BR"},{"@type":"WebPage","@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/","url":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/","name":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes - Elife Brasil","isPartOf":{"@id":"https:\/\/elife.com.br\/#website"},"primaryImageOfPage":{"@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#primaryimage"},"image":{"@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#primaryimage"},"thumbnailUrl":"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png","datePublished":"2023-05-25T17:20:23+00:00","dateModified":"2023-05-25T17:20:24+00:00","author":{"@id":"https:\/\/elife.com.br\/#\/schema\/person\/4f9c3aa37606e4f19ee82479f1124e73"},"breadcrumb":{"@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#primaryimage","url":"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png","contentUrl":"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png","width":963,"height":499},{"@type":"BreadcrumbList","@id":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/elife.com.br\/"},{"@type":"ListItem","position":2,"name":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes"}]},{"@type":"WebSite","@id":"https:\/\/elife.com.br\/#website","url":"https:\/\/elife.com.br\/","name":"Elife Brasil","description":"We deliver insights","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/elife.com.br\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/elife.com.br\/#\/schema\/person\/4f9c3aa37606e4f19ee82479f1124e73","name":"Luiza Lima","url":"https:\/\/elife.com.br\/index.php\/author\/luiza-lima\/"}]}},"rttpg_featured_image_url":{"full":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",963,499,false],"landscape":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",963,499,false],"portraits":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",963,499,false],"thumbnail":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",150,78,false],"medium":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",300,155,false],"large":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",963,499,false],"1536x1536":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",963,499,false],"2048x2048":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",963,499,false],"index-thumb":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",399,207,false],"blog-thumb":["https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Ebook-Callback.png",370,192,false]},"rttpg_author":{"display_name":"Luiza Lima","author_link":"https:\/\/elife.com.br\/index.php\/author\/luiza-lima\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/elife.com.br\/index.php\/category\/blog\/\" rel=\"category tag\">Blog<\/a> <a href=\"https:\/\/elife.com.br\/index.php\/category\/ebooks\/\" rel=\"category tag\">Ebooks<\/a>","rttpg_excerpt":"Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: a t\u00e9cnica de callback.","_links":{"self":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts\/7645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=7645"}],"version-history":[{"count":1,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts\/7645\/revisions"}],"predecessor-version":[{"id":7647,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts\/7645\/revisions\/7647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/media\/7646"}],"wp:attachment":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=7645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/categories?post=7645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/tags?post=7645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}