{"id":7645,"date":"2023-05-25T14:20:23","date_gmt":"2023-05-25T17:20:23","guid":{"rendered":"https:\/\/elife.com.br\/?p=7645"},"modified":"2023-05-25T14:20:24","modified_gmt":"2023-05-25T17:20:24","slug":"callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes","status":"publish","type":"post","link":"https:\/\/elife.com.br\/index.php\/2023\/05\/25\/callback-ebook-gratuito-com-dados-insights-e-as-melhores-praticas-para-retornar-chamadas-dos-clientes\/","title":{"rendered":"Callback: Ebook gratuito com dados, insights e as melhores pr\u00e1ticas para retornar chamadas dos clientes"},"content":{"rendered":"<div id=\"fb-root\"><\/div>\n\n<p>Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: <strong>registrar os contatos e retornar \u00e0s chamadas depois<\/strong>.<\/p>\n\n\n\n<p>Mais do que uma solu\u00e7\u00e3o pr\u00e1tica, essa t\u00e9cnica de atendimento se chama <strong>Callback<\/strong> e j\u00e1 \u00e9 utilizada por muitas empresas. Ela funciona para retornar chamadas n\u00e3o atendidas, garantindo a satisfa\u00e7\u00e3o dos clientes, e tamb\u00e9m:<\/p>\n\n\n\n<ul><li>Reduzir a taxa de abandono de chamadas;<\/li><li>Melhorar a efici\u00eancia da equipe de atendimento;<\/li><li>Posicionar sua marca como competitiva no mercado.<\/li><\/ul>\n\n\n\n<p>Contudo, o sucesso do callback depende de uma implementa\u00e7\u00e3o cuidadosa e de uma equipe de atendimento bem treinada. Com a abordagem certa, essa estrat\u00e9gia pode ser uma grande vantagem para neg\u00f3cios de todos os tamanhos e setores.<\/p>\n\n\n\n<p>Segundo dados da <a href=\"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Call-back-Elife-2023.pdf\" data-type=\"URL\" data-id=\"https:\/\/elife.com.br\/wp-content\/uploads\/2023\/05\/Call-back-Elife-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">pesquisa Callback<\/a>, realizada pela Elife, 86,1% dos consumidores brasileiros avaliam positivamente o retorno de liga\u00e7\u00f5es por parte das empresas. E mais: 76% dos consumidores preferem que esse retorno seja feito pelo WhatsApp em vez do telefone.<\/p>\n\n\n\n<p>Outra descoberta da pesquisa \u00e9 que os clientes preferem ter liberdade quando o assunto \u00e9 o retorno de contato por parte das empresas. No caso de conversas em tempo real, como por telefone, os clientes querem estipular um hor\u00e1rio para a conversa acontecer.&nbsp;<\/p>\n\n\n\n<p>Al\u00e9m disso, receber mensagens de empresas e respond\u00ea-las quando for conveniente tamb\u00e9m \u00e9 uma demanda dos consumidores quando se comunicam por canais de mensageria, como o WhatsApp.<\/p>\n\n\n\n<p>Reunimos essas e mais informa\u00e7\u00f5es exclusivas em um <strong>ebook com dados, insights e as melhores pr\u00e1ticas para o Callback<\/strong>. Quer conferir? Baixe agora o conte\u00fado 100% gratuito!<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">B<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">I<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">X<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">R<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\"> <\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">E<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">B<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">O<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">O<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">K<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\"> <\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">C<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">L<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">L<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">B<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">A<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">C<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" data-type=\"URL\" data-id=\"https:\/\/conteudo.elife.com.br\/callback?utm_source=blog&amp;utm_medium=052023&amp;utm_campaign=elife\" target=\"_blank\">K<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Toda empresa com uma central telef\u00f4nica j\u00e1 passou por momentos em que o fluxo de liga\u00e7\u00f5es era t\u00e3o alto, que clientes tiveram que ficar esperando na linha. Mas existe uma alternativa simples para essa situa\u00e7\u00e3o: a t\u00e9cnica de callback.<\/p>\n","protected":false},"author":23,"featured_media":7646,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,53],"tags":[362,545,346,218,347,28],"_links":{"self":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts\/7645"}],"collection":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=7645"}],"version-history":[{"count":1,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts\/7645\/revisions"}],"predecessor-version":[{"id":7647,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/posts\/7645\/revisions\/7647"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/media\/7646"}],"wp:attachment":[{"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=7645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/categories?post=7645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elife.com.br\/index.php\/wp-json\/wp\/v2\/tags?post=7645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}